Shipping policy

Last updated: August 8, 2026

At Qrochete, every piece is handcrafted with care, and we want to make sure it reaches you safely and on time. Please review our shipping policy below before placing your order.

1. Where We Ship

At this time, Qrochete ships within Nigeria only.

We're working towards expanding to worldwide shipping in the coming months. Follow us on Instagram, Tiktok , Facebook or sign up to our newsletter to be the first to know when international shipping becomes available.

2. Shipping Costs

Shipping fees are calculated at checkout based on your delivery location within Nigeria.
Enjoy free shipping on all orders above $100 (or its Naira equivalent at checkout).
Orders below this threshold will have shipping fees added at checkout before payment.

3. Order Processing Time

Before your order ships, it needs to be prepared or handcrafted. Processing time varies by product type:

Order Type	Processing Time
Ready Stock	3–7 business days
Limited Edition	3–7 business days
Made-to-Order / Custom	7–14 business days

Processing begins once payment is confirmed. You will receive a notification once your order has been shipped.

4. Delivery Timeline

Once shipped, delivery within Nigeria typically takes 3–7 business days, depending on your location.
Estimated total time from order to delivery:
- Ready Stock / Limited Edition: 6–12 business days (processing + shipping)
- Made-to-Order / Custom: 10–21 business days (processing + shipping)
These are estimates only. Delivery may be affected by courier delays, public holidays, weather conditions, or other circumstances beyond our control.

5. Order Tracking

Once your order ships, we'll send you a shipping confirmation with tracking information (where available), so you can follow your package until it arrives.

6. Shipping Address

Please ensure your delivery address is complete and accurate at checkout. Qrochete is not responsible for delays, misdelivery, or non-delivery resulting from incorrect or incomplete address information provided by the customer.

If you need to correct your shipping address, contact us as soon as possible at qrocheteorders@gmail.com — we can only make changes before your order has been shipped.

7. Lost, Delayed, or Missing Packages

If your order hasn't arrived within the expected delivery window:

Contact us at qrocheteorders@gmail.com with your order number.
We'll investigate with our courier partner and keep you updated.
If a package is confirmed lost in transit, we will arrange a replacement or refund, depending on the circumstances and product availability.

8. Damaged Packages on Arrival

If your package arrives visibly damaged, please:

Take clear photos of the packaging and item before opening further, if possible.
Contact us within +234 906 968 2935 days of delivery at qrocheteorders@gmail.com
We'll assess and offer a repair, replacement, or refund in line with our Cancellation, Return & Refund Policy.