Refund policy

Last updated: August 8, 2026

At Qrochete, every piece is crafted with care using premium yarn and considerable time and skill. Because of the luxury, handmade nature of our products, our policies are designed to be fair to both our customers and the artisans who create each piece. Please read this policy carefully before placing an order.

1. Order Categories

Our products fall into three categories, each with different cancellation and return terms:

Category	Description	Processing Time
Ready Stock	In-stock, ready-to-ship pieces	3–7business days
Limited Edition	One-off or small-batch designs, produced in limited quantity	3–7 business days
Made-to-Order / Custom	Pieces crafted specifically to your order (size, color, design)	7–14 business days

2. Cancellation Policy

Ready Stock & Limited Edition orders: Once an order is confirmed and payment is received, it cannot be cancelled. This is because processing begins immediately to meet our 3–5 business day turnaround.
Made-to-Order / Custom orders: Cancellation is only permitted if crafting has not yet begun. Once your piece is in production, the order is considered final and cannot be cancelled.
- To request a cancellation, contact us immediately at qrocheteorders@gmail.com with your order number. Approval is subject to confirmation that work has not started.

3. Return Policy

Due to the handcrafted, luxury nature of our pieces, returns are accepted only under the following conditions:

Eligible for Return

Ready Stock and Limited Edition items may be returned within 7 days of delivery, provided the item is:
- Unworn, unwashed, and unaltered
- In its original condition with tags and packaging intact
- Free of stains, odors, or signs of use

Not Eligible for Return

Made-to-Order / Custom pieces are final sale and not eligible for return, except in cases of manufacturing defect or damage (see Section 5).
Items marked as Final Sale at checkout.
Items returned after the eligible window has closed.
Items showing signs of wear, washing, or alteration.

How to Initiate a Return

Email us at qrocheteorders@gmail.com with your order number and reason for return within the eligible window.
Our team will review your request and provide return instructions if approved.
Ship the item back in its original packaging. Qrochete will bears return shipping cost.
Once received and inspected, we will notify you of the approval or rejection of your return.

4. Refund Policy

Approved refunds will be issued to you as store credits within 2–7 business days of the returned item passing inspection.
Made-to-Order/Custom orders are non-refundable once production has begun, except in cases of defect or damage.
Original shipping fees are non-refundable, except where the return is due to our error (wrong item, defect, or damage).
Please allow additional time for your bank or payment provider to reflect the refund.

5. Damaged, Defective, or Incorrect Items

If your piece arrives damaged, defective, or different from what you ordered:

Contact us within 7 days of delivery with your order number and clear photos/videos of the issue.
We will review and offer a repair, replacement, or full refund, depending on the nature of the issue and availability.
This applies to all order types, including Made-to-Order/Custom pieces.

6. Exchanges

Exchanges (e.g., size or color) are only available for Ready Stock and Limited Edition items, subject to availability, within the eligible return window.
Made-to-Order/Custom pieces cannot be exchanged once production has begun.

7. Important Notes

Because each piece is handmade, slight variations in pattern, texture, or color are natural and not considered defects.
We recommend reviewing size guides and product details carefully before ordering, especially for custom pieces.
Qrochete reserves the right to refuse returns that do not meet the conditions outlined above.